What happens once I make a booking ?
After booking, you’ll receive confirmation along with a brief questionnaire about your event, food preferences, dietary needs and any special requests. From there, our concierge team coordinates the chef, menu and practical details leading up to the day.
The CHEFIN Booking Fee is a fee charged to each booking through the platform. It is inclusive of the total price. The fee ensures CHEFIN runs smoothly and covers the costs of the products and services we provide. The fee is a 15% plus GST inclusive in your booking total amount when paid & confirmed. The fee covers the following:
As part of your booking, a small non-refundable, taxable component is included. This ensures:
24/7 customer support, 24/7 client support throughout planning & delivery,
Public Liability Insurance, Public liability insurance for your event,
Secure payment processing, Credit Cards, Debit Cards, Direct Debit, AMEX payments,
Funds management & distribution, funds held until service is delivered,
Chef recruitment, onboarding, Chef vetting, and quality checks,
Website & Software costs, Ongoing platform, technology, and service management.
This component is built into every CHEFIN experience to guarantee quality, safety, and peace of mind.
Example Booking Fee structures are listed below:
Romantic Dinner for 2: $1,225.00 total inclusive of $183.75 Booking Fee & $18.38 GST3-Course Meal for 8: $1,560.00 total inclusive of $234.00 Booking Fee & $23.40 GSTFull Course Meal for 6: $1,470.00 inclusive of $220.50 Booking Fee & $22.05 GST
Please be aware the Booking Fee is non-refundable in any circumstance. Please view our cancellation policy for more information.
Yes, you can hire a private chef through the CHEFIN Platform for a Public Holiday event. However, do expect a standard surcharge based on the Australian Fair Works rules & regulations. Hospitality staff are entitled to upwards of 1.5-2.5 surcharge rates from 7 pm on the day before a Public Holiday.
For example, as the 1st of January is a full-day public holiday, if you want to hire a Chef for New Year’s Eve, the 31st of December is considered a half-day public holiday with surcharge rates applied after 7 pm on the 31st of December every year.
Yes, you can hire a private chef for any day of the week. CHEFIN platform has the largest selection of Private Chefs in Australia with availability for any day during the week. Private Chefs are available for service Monday, Tuesday, Wednesday, Thursday, Friday, Saturday & Sunday.
There are Chefs on the platform available for breakfast, lunch & dinner services at any time during the week. Chefs are available also for last minute chef bookings, with at least 12h notice!
Yes, it is completely legal in all Australian Chefs to have a private gathering at home. Although restrictions were very strict in all states until the beginning of May a lot of states have lifted these heavy restrictions and are allowing gatherings of 10 (in NSW) and 20 (in VIC) at your home. Chef & Staff are part of the allocated number as per the governmental regulations.
For more information always check the state government website in which you reside. This can be done by following the below Health links:
Health Direct: https://www.healthdirect.gov.au/coronavirus-covid-19-information-by-state-and-territory
Federal Government: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/easing-of-coronavirus-covid-19-restrictions/easing-of-coronavirus-covid-19-restrictions
Yes, it is completely safe & legal to have a CHEFIN Chef at your home. CHEFIN Chefs practice extra food safety practices to ensure safe preparation of food & service in your home.
CHEFIN ensures each Chef & Staff that will serve you in your home does only 1 booking every 15 days for quarantine purposes – this eliminates any risk of contamination from 1 guest’s group to another. COVID-19 symptoms are proven to appear within 15 days of initial contamination (if any).
CHEFIN takes COVID-19 pandemic very seriously. We have employed the following measures to ensure CHEFIN certified Chefs & Staff are COVID-19 safe & will keep you & your family/friends/colleagues safe!
Food safety : from the information we know at present, COVID-19 doesn’t seem to be spread by food
All Chefs have completed a current Food Safety Supervisors’ course
Applying extra hygiene practices:
washing hands on entering & exiting & throughout the service,
wipe down & sanitisation of surfaces regularly throughout the service,
the mandatory practice of good respiratory etiquette,
ensure guests stay at least 1.5 metres away from the counter and from each other,
practise hand hygiene between guests
Competency in the Australian Government course: How to protect yourself and the people you are caring for from infection with COVID-19?
Course info: https://covid-19training.gov.au/inc/login.php
Course manual: https://covid-19training.gov.au/res/coronavirus_elearning_reference.pdf
Your chef usually arrives about 90 minutes before your planned dining time. That gives them time to set up, organise the kitchen and finish the final preparation. If you’ve also booked waitstaff, they’ll arrive separately, closer to service time. The exact times depend on your menu, guest numbers and service style, and we’ll confirm them with you before your event.
Your menu is created for your occasion, not chosen from a set list. Once your booking is confirmed, your chef designs it around your tastes, dietary needs and dining style, using premium, seasonal produce. You’ll review the menu and can request changes before it’s approved.
If you or your guests have specific dietary requirements that need to be catered to, we can help with that! Our chefs are here to cater to all tastes and diets. All that we ask is that you notify a member of the CHEFIN support team, as well as your assigned chef, after your booking has been confirmed.
Our chefs can then consult with CHEFIN’s extensive library of dietary requirements and substitutions, and design a menu that will satisfy the tastes of you and all of your guests, regardless of diet. Our chef will also be present on the day, preparing your food, and available for any questions and last-minute requests. So if one of your guests has forgotten to note their nut allergy, you can mention it then and there to the chef.
Of course, you can! We don’t like to restrict the creativity of our hosts here at CHEFIN, and we know that decorating the venue is sometimes the most entertaining part of an event. Don’t let us get in the way…
That said, you will have to include the time for decorating the venue as part of your booking time. For example, if you want to book the venue for a 4-hour party, you’ll have to include the decoration time as part of that, so you may want to hire the venue out for 5 hours instead. This will give you plenty of time to put the decorations up, and remove them once the event is over.
Of course, the time spent putting up/removing decorations will depend on how fancy you’re gonna get, so please allocate enough time to ensure you’re able to get everything up/down on time.
This applies only to our corporate clients, so no need to worry if we’ll be sending a chef to your home! Corporate clients, we do ask that you organise access to your loading dock so that our chefs are able to easily load and unload goods and equipment into your building. This is the fastest, easiest, and least stressful way to manage transportation of food and ingredients up to the kitchen.
If for some reason you’re unable to organise access to the loading dock, or if you have any questions at all about the above, please feel free to contact a member of the CHEFIN support team. You can give us a call at 0477 666 351, or via e-mail at hello@chefin.com.au l at hello@chefin.com.au.
We ask all of our hosts to ensure that the chef is given a parking space within easy reach of the venue. This will allow the chef to easily load and unload their equipment upon arrival quickly, and with the least issues.
If you’re unable to provide a parking arrangement for our chefs, we can arrange for alternative means of transportation via our CHEFIN vans. Please let us know within sufficient time if you’re unable to provide our chefs with a parking space so that we can organise a lift for our chefs. You can give us a call on 0477 666 351, or via e-mail at hello@chefin.com.au.