FAQ

What is your cancellation policy?

It’s always sad to hear that a party is being cancelled, but we know that things don’t always go according to plan! If you wish to change or cancel your culinary food experience or private chef hire, after you have already submitted your booking and processed payment, then the best thing to do is get in touch with our Customer Care team.

You can do this via email at hello@chefin.com.au, or by mobile on 0477 666 351. Our Customer Care team will take you through the necessary steps to either change or cancel your booking, with much sadness of course!

While we understand that things happen and events need to be cancelled sometimes, we do ask that you put through any changes and cancellations at least 14 days prior to the date of your event. This best helps us to manage our staff, chefs, venue and equipment hire, and preparations. If you do need to cancel within 14 days of the event, then you will be charged the full booking amount.