What is your cancellation policy?

It’s always sad to hear that a party is being cancelled, but we know that things don’t always go according to plan! If you wish to change or cancel your culinary food experience or private chef hire, after you have already submitted your booking and processed payment, then the best thing to do is immediately get in touch with our Customer Care Support team.

You can do this via email at hello@chefin.com.au, or by mobile on 0477 666 351. Our Customer Care team will take you through the necessary steps to either change or cancel your booking, with much sadness of course!

While we understand that things happen and events need to be cancelled sometimes, we do ask that you put through any changes and cancellations at least 14 days prior to the date of your event. This best helps us to manage our staff, chefs, venue and equipment hire, and preparations.

If you do need to cancel 14 days prior or closer of the booked event date, then you will be charged the full booking amount.

Please be aware CHEFIN Platform Booking Fees are non-refundable in any circumstance if you wish to cancel your booking, however, if you wish to reschedule we will be more than happy to accommodate you in most cases without any extra fees given enough notice has been provided and Chef has not spent any money purchasing ingredients.