What do I do if I am unsure about my guests dietary requirements?
If you’re unsure of your guests’ dietary requirements at the time of booking, don’t worry! You will have plenty of opportunity throughout the event organising process to gather this information from your guests. Once you have been made aware of any dietary requirements, then you can notify a member of the CHEFIN support team, as well as your assigned chef.
Our chefs will consult with CHEFIN’s extensive library of dietary requirements and substitutions, and create a menu that will satisfy the tastes of you and all your guests. If a guest forgets to mention their special dietary requirements, the chef will still be available on the day of the event, preparing the food. You can make your request then and there.
The CHEFIN Booking Fee is a fee charged to each booking through the platform. It is inclusive of the total price. The fee ensures CHEFIN runs smoothly and covers the costs of the products and services we provide. The fee is a 15% plus GST inclusive in your booking total amount when paid & confirmed. The fee covers the following:
As part of your booking, a small non-refundable, taxable component is included. This ensures:
24/7 customer support, 24/7 client support throughout planning & delivery,
Public Liability Insurance, Public liability insurance for your event,
Secure payment processing, Credit Cards, Debit Cards, Direct Debit, AMEX payments,
Funds management & distribution, funds held until service is delivered,
Chef recruitment, onboarding, Chef vetting, and quality checks,
Website & Software costs, Ongoing platform, technology, and service management.
This component is built into every CHEFIN experience to guarantee quality, safety, and peace of mind.
Example Booking Fee structures are listed below:
Romantic Dinner for 2: $1,225.00 total inclusive of $183.75 Booking Fee & $18.38 GST3-Course Meal for 8: $1,560.00 total inclusive of $234.00 Booking Fee & $23.40 GSTFull Course Meal for 6: $1,470.00 inclusive of $220.50 Booking Fee & $22.05 GST
Please be aware the Booking Fee is non-refundable in any circumstance. Please view our cancellation policy for more information.
Yes, you can hire a private chef through the CHEFIN Platform for a Public Holiday event. However, do expect a standard surcharge based on the Australian Fair Works rules & regulations. Hospitality staff are entitled to upwards of 1.5-2.5 surcharge rates from 7 pm on the day before a Public Holiday.
For example, as the 1st of January is a full-day public holiday, if you want to hire a Chef for New Year’s Eve, the 31st of December is considered a half-day public holiday with surcharge rates applied after 7 pm on the 31st of December every year.
Yes, you can hire a private chef for any day of the week. CHEFIN platform has the largest selection of Private Chefs in Australia with availability for any day during the week. Private Chefs are available for service Monday, Tuesday, Wednesday, Thursday, Friday, Saturday & Sunday.
There are Chefs on the platform available for breakfast, lunch & dinner services at any time during the week. Chefs are available also for last minute chef bookings, with at least 12h notice!
Yes, it is completely legal in all Australian Chefs to have a private gathering at home. Although restrictions were very strict in all states until the beginning of May a lot of states have lifted these heavy restrictions and are allowing gatherings of 10 (in NSW) and 20 (in VIC) at your home. Chef & Staff are part of the allocated number as per the governmental regulations.
For more information always check the state government website in which you reside. This can be done by following the below Health links:
Health Direct: https://www.healthdirect.gov.au/coronavirus-covid-19-information-by-state-and-territory
Federal Government: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/easing-of-coronavirus-covid-19-restrictions/easing-of-coronavirus-covid-19-restrictions
Yes, it is completely safe & legal to have a CHEFIN Chef at your home. CHEFIN Chefs practice extra food safety practices to ensure safe preparation of food & service in your home.
CHEFIN ensures each Chef & Staff that will serve you in your home does only 1 booking every 15 days for quarantine purposes – this eliminates any risk of contamination from 1 guest’s group to another. COVID-19 symptoms are proven to appear within 15 days of initial contamination (if any).
CHEFIN takes COVID-19 pandemic very seriously. We have employed the following measures to ensure CHEFIN certified Chefs & Staff are COVID-19 safe & will keep you & your family/friends/colleagues safe!
Food safety : from the information we know at present, COVID-19 doesn’t seem to be spread by food
All Chefs have completed a current Food Safety Supervisors’ course
Applying extra hygiene practices:
washing hands on entering & exiting & throughout the service,
wipe down & sanitisation of surfaces regularly throughout the service,
the mandatory practice of good respiratory etiquette,
ensure guests stay at least 1.5 metres away from the counter and from each other,
practise hand hygiene between guests
Competency in the Australian Government course: How to protect yourself and the people you are caring for from infection with COVID-19?
Course info: https://covid-19training.gov.au/inc/login.php
Course manual: https://covid-19training.gov.au/res/coronavirus_elearning_reference.pdf
Usually, CHEFIN Chefs like to be prepared and will arrive anywhere between 2 hours and 30 min prior to your event. With a minimum 30 minutes before to the actual food service time. Eg. if you want guests to enjoy canapes at 6:30 pm then the Chef will arrive no later than 6 pm.
The Chef will bring all the ingredients and will finish each dish from the menu in your kitchen utilising whatever equipment is available from your kitchen & also the CHEFIN certified equipment brought with them.
Your Chef will serve you and your guests while also providing an explanation of each dish and, when possible, discussing their techniques and recipes during the cooking process.
When the meal is finished, your Chef will clean the kitchen area before leaving you to bask in the glory of a wonderful event.
CHEFIN Chefs assemble each Menu just a few days prior to the event date. The selection of ingredients is based on what is in season, dietary needs, requirements and preferences.
This is to ensure only the best quality, local produce is used to deliver mouth-watering deliciousness for everyone indulging in Chef’s creations.
All CHEFIN menus are tailored; crafted individually for each event. CHEFIN Chefs are extremely creative and as such love to cook unique and different dishes each time. Although some dishes might appear similar they are slightly different based on seasonal produce and availability.
CHEFIN customers team up with private chefs to create delicious menus for their hungry guests. Around 500 to be exact as of the date of writing this post (Dec 2018). Let us know if you would like to see some examples!
All menus require an approval from you before these are finalised and the Chef rushes to buy fresh and local ingredients. If you would like a surprise, please let us know and we can organise a Blindfolded dinner for you!
If you or your guests have specific dietary requirements that need to be catered to, we can help with that! Our chefs are here to cater to all tastes and diets. All that we ask is that you notify a member of the CHEFIN support team, as well as your assigned chef, after your booking has been confirmed.
Our chefs can then consult with CHEFIN’s extensive library of dietary requirements and substitutions, and design a menu that will satisfy the tastes of you and all of your guests, regardless of diet. Our chef will also be present on the day, preparing your food, and available for any questions and last-minute requests. So if one of your guests has forgotten to note their nut allergy, you can mention it then and there to the chef.
Of course, you can! We don’t like to restrict the creativity of our hosts here at CHEFIN, and we know that decorating the venue is sometimes the most entertaining part of an event. Don’t let us get in the way…
That said, you will have to include the time for decorating the venue as part of your booking time. For example, if you want to book the venue for a 4-hour party, you’ll have to include the decoration time as part of that, so you may want to hire the venue out for 5 hours instead. This will give you plenty of time to put the decorations up, and remove them once the event is over.
Of course, the time spent putting up/removing decorations will depend on how fancy you’re gonna get, so please allocate enough time to ensure you’re able to get everything up/down on time.
When you book an event with CHEFIN, you can trust that there will be no hidden or extra costs added onto the final price. Security fees are part of the package, and so are any applicable service or processing fees. The price you’re given for an event by CHEFIN is fixed and all-inclusive, with no additional or hidden charges made on top of that (unless you add on another service, of course!).
All in all, the payment for your CHEFIN booking is easy, breezy, and transparent. You book directly online on our website , the final pricing is displayed at the checkout page, you make the payment, and voila. If you have any questions then please feel free to contact a member of our staff!
Please do make sure to check out our cancellation policy before making a booking to avoid any setbacks.
This applies only to our corporate clients, so no need to worry if we’ll be sending a chef to your home! Corporate clients, we do ask that you organise access to your loading dock so that our chefs are able to easily load and unload goods and equipment into your building. This is the fastest, easiest, and least stressful way to manage transportation of food and ingredients up to the kitchen.
If for some reason you’re unable to organise access to the loading dock, or if you have any questions at all about the above, please feel free to contact a member of the CHEFIN support team. You can give us a call at 0477 666 351, or via e-mail at hello@chefin.com.au l at hello@chefin.com.au.