As a CHEFIN customer, you have the opportunity to communicate directly with your private chef before your event. This allows you to discuss your menu preferences, any specific dietary requirements, and any other special requests that you may have. Direct communication with the chef helps to ensure that your event runs smoothly and that your expectations are met.

We understand that changes to bookings may be necessary from time to time, and our team is here to assist you with any changes you may need to make. Whether you need to adjust your menu, change the date or time of your event, or make any other changes, our private concierge service is available to assist you every step of the way.

We value your feedback and always strive to improve our services to ensure that we provide the best possible experience for our customers. After your event, we encourage you to provide feedback on your experience with CHEFIN. This allows us to identify areas for improvement and ensure that we continue to provide exceptional service to all of our customers.

At CHEFIN, we believe that the customer comes first, and our dedicated support team is here to ensure that your event is a success from start to finish. Whether you need assistance with menu planning, booking changes, or providing feedback, our team is here to help you every step of the way.

We source our ingredients from trusted suppliers and networks of local farmers who follow sustainable farming practices. Our chefs also have access to a network of artisanal producers and boutique suppliers, allowing them to select the highest quality ingredients that meet our rigorous standards.

When selecting our ingredients, we apply a process with three important pillars: Health, Environment, and Social Impact. This means that we prioritize ingredients that are healthy, ethically sourced, and environmentally sustainable.

To ensure that our ingredients are healthy, we prioritize whole foods that are rich in nutrients, vitamins, and minerals. We also carefully screen our ingredients to ensure that they are free from harmful chemicals, preservatives, and additives.

We take several steps to minimize environmental impact in our ingredient selection process. For example, we prioritize locally grown and seasonal produce, reducing the carbon footprint associated with transportation. We also select ingredients that are produced using sustainable farming practices, which help to reduce the environmental impact of food production.

In addition, we work with suppliers who prioritize social impact in their production processes. This means that we source ingredients from farmers who pay fair wages, use ethical labor practices, and prioritize the health and safety of their workers.

Our commitment to using high-quality ingredients has earned us a reputation as one of the top private chef services in Australia. We believe that every dish we serve should be made with the finest ingredients, so you can enjoy an exceptional dining experience every time.

We also require all our chefs to follow a strict hygiene protocol and use high-quality ingredients to minimize any potential risk of contamination. Our chefs are trained to handle food properly and safely to avoid any foodborne illnesses or allergies.

When it comes to payment, we use a trust account to hold your payment until after the event. This means that your payment is held securely, and only released to the chef after the event is completed. The trust account ensures that your payment is safe and secure, and protects you from any potential fraud or scams.

In the unlikely event of an accident during the event, CHEFIN holds a $20 million public liability insurance to protect both the client and the chef. This insurance policy covers any potential damages or injuries that may occur during the event.

We understand that safety and security are essential for our clients. If you have any specific safety requirements or concerns, please let us know, and we’ll do our best to accommodate your needs. We are more than happy to provide you with proof of insurance and safety certifications upon request to give you peace of mind.

At CHEFIN, we believe that safe and secure dining experiences are essential to our clients’ satisfaction. That’s why we take every precaution necessary to ensure the safety and security of our clients and their guests.

To qualify for the Art of Dining Quality Money-Back Guarantee, your event must have been booked through CHEFIN, and you must have followed our terms and conditions. If there is any issue with the quality of the food or service, you must notify us immediately so that we can work to resolve the issue. If we are unable to rectify the issue, you may be eligible for a refund.

The refund process for the Art of Dining Quality Money-Back Guarantee is straightforward. If you believe that you are eligible for a refund, you can contact us by phone or email to make your request. We will review your request and determine whether you qualify for a refund. If you do qualify, we will process your refund within 7 business days.

Some situations where you may be eligible for a refund include if the chef did not show up, if the food quality was poor, or if there were issues with the service. We understand that unforeseen circumstances can occur, and we are committed to working with our clients to ensure that they receive the best possible experience.

At CHEFIN, we believe that our Art of Dining Quality Money-Back Guarantee sets us apart from other private chef services. We are confident in the quality of our chefs and the experiences that they provide, and we want our clients to feel the same way. Our guarantee is our way of showing our commitment to providing exceptional service and ensuring that our clients are always satisfied.

As part of your booking, a small non-refundable, taxable component is included. This ensures:

• 24/7 customer support, 24/7 client support throughout planning & delivery,
• Public Liability Insurance, Public liability insurance for your event,
• Secure payment processing, Credit Cards, Debit Cards, Direct Debit, AMEX payments,
• Funds management & distribution, funds held until service is delivered,
• Chef recruitment, onboarding, Chef vetting, and quality checks,
• Website & Software costs, Ongoing platform, technology, and service management.

This component is built into every CHEFIN experience to guarantee quality, safety, and peace of mind.

Example Booking Fee structures are listed below:

• Romantic Dinner for 2: $1,225.00 total inclusive of $183.75 Booking Fee & $18.38 GST
• 3-Course Meal for 8: $1,560.00 total inclusive of $234.00 Booking Fee & $23.40 GST
• Full Course Meal for 6: $1,470.00 inclusive of $220.50 Booking Fee & $22.05 GST

Please be aware the Booking Fee is non-refundable in any circumstance. Please view our cancellation policy for more information.

For example, as the 1st of January is a full-day public holiday, if you want to hire a Chef for New Year’s Eve, the 31st of December is considered a half-day public holiday with surcharge rates applied after 7 pm on the 31st of December every year.

There are Chefs on the platform available for breakfast, lunch & dinner services at any time during the week. Chefs are available also for last minute chef bookings, with at least 12h notice!

For more information always check the state government website in which you reside. This can be done by following the below Health links:

• Health Direct: https://www.healthdirect.gov.au/coronavirus-covid-19-information-by-state-and-territory
• Federal Government: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/easing-of-coronavirus-covid-19-restrictions/easing-of-coronavirus-covid-19-restrictions

CHEFIN ensures each Chef & Staff that will serve you in your home does only 1 booking every 15 days for quarantine purposes – this eliminates any risk of contamination from 1 guest’s group to another. COVID-19 symptoms are proven to appear within 15 days of initial contamination (if any).

• Hygiene practices:
  • washing hands between handling raw and cooked foods
  • cooking and proper handling of meat products
  • using different chopping boards for raw meats and cooked foods
  • ensuring all meats are cooked properly
• Safe & dangerous foods
• Food transportation practices
• Food storage practices
• Safe service practices